There is a vast range of different social media analytics toolsavailable and it can be difficult to work out what’s best for your needs.
Broadly speaking, the tools fall into two buckets, depending on what you’re analyzing:
- Tools to analyze and report on your social media campaign performance. These are the all-encompassing tools that offer a multitude of features that allow you to pull together a lot of different data, analyze it, and report on it to your stakeholders.
- Tools that help analyze the social media landscape, trends, hashtags, and other accounts. These range from the super-specific ones that might track your competitors or a single social media platformto ones that help uncover trends across several social media channels.
There are free and paid versions within each camp, some of which are native to a particular social media channel(e.g. Facebook Analytics, Instagram Insights). What you need will depend on the size of your business and whether you want to analyze yourcampaign performance(#1 above) or analyze activity and trends on social platforms, in general, to help build better social media marketing campaigns(#2 above).
In this post, we’ll cover:
- The challenges of reporting on multiple social media marketingclients and/or campaigns if you’re using native/basic social media management platformsor specific analytics tools.
- How TapClicks solves these challenges.
- Bonus features offered by TapClicks.
- 3 tools that help you analyze and report on your social media campaigns:
- Sprout Social
- 3 specific social media management toolsthat help you analyze the social media landscape (e.g. competitive analysis, social media monitoring, brand awareness, share of voice, target audience):
Want to see how easy it is to use the TapClicks analytics tool or learn how it can help your agency or marketing department? Try our free 14-day trial.
The Challenges of Reporting on Your Social Media Campaignsat Scale If You’re Using Basic or Specific Tools
If you’re not using a tool like TapClicks, you’re likely using free or basic analytics tools (e.g. Facebook Insights, Twitter Analytics, Instagram Analytics)to analyze the performance of your social media campaigns.
This is fine for a couple of campaigns, but what if you have tens, hundreds, or even thousands of clients? Or what if you work for a big brand company that has multiple product lines with different social media campaignsfor each that you need to keep track of?
The basic tools are notgoing to make analytics reportseasy for you, for the following reasons:
Accessing Data via Different Basic Tools is Laborious and Time-Consuming
To access data for your social media campaigns,you have to go intoeachindividual platform to pull the data you need for that social media channeland download it into whatever formatyou want (e.g. an excelspreadsheet).
So, if you have a client where you’re running multiple campaigns on Facebook, Twitter, and LinkedIn, you’ve got to individually pull the data for each one to report on it.
Let’s say you want to analyze the CTR (click-through rate) for each campaign. You would need to do this in your spreadsheet, adding up all the impressions and clicks for each campaign, from each social platform, then dividing clicks by impressions to get the total click-through rate.
This kind of manual calculation would have to happen for any overall stats you want to report to clients or management:
- Total cost per lead or cost per conversion.
- Total return on ad spend.
In fact, even simply adding up total engagement or total clicks from all social platforms has to be done manually because you need to get the numbers from each campaign, on each social platform, and add them up yourself.
These steps sound simple, and they are, but they are tedious to do manually. They have to be done every month (or however often you report on social media campaign performance) for all campaigns or clients.
This might be possible if you have a handful of clients (although still time-consuming), but it becomes a huge time suck if you have more than ten clients and almost impossible if you have hundreds of clients or campaigns unless you have an army of staff dedicated to doing just that.
As we’ll explain below, TapClicks allows you to automate this entire process, from pulling that data from almost any social media platformunder the sun to doing calculations on that data (e.g. adding up all engagement metricsinto one, or defining click-through rates or costs per engagement across multiple campaigns or platforms), and even reporting on it.
This is a massivetime saver.
Basic Tools Have Basic Analysis Capability
The native or basic tools are restrictive in terms of what they allow you to do. And the specific tools are just that — specific — so, while they might be fine for what they set out to do (e.g. track competitor activity, sentiment analysis,or share of voiceon social media channels), they are limited.
For example, if Facebook Insights is set up to give you your ‘engagements’ but it doesn’t break that down into CTRs, direct messages, and post comments, you’ll have to do that automatically, or your team will have to spend hours every week or month doing those calculations in spreadsheets.
As we’ve said above, TapClicks allows you to create custom metricsbased on whatever calculation you want on the metricsthat social media platformsoutput.
You can create a “Brand ‘A’ Total CTR” metricand set up that calculation once and it will forever be ready for you to report on. You can even create custom metricsbased on metricsfrom multiple social networks. So “Total CTR” could incorporate Facebook, Twitter, and LinkedIndata, for example.
Limited in Viewing Data for Multi-Locations
If you’re running social media campaignsfor the same client or for your own brand in multiple locations (e.g. a chain of retail stores or restaurants), you want to be able to track social media postsand results by each location individually or grouped.
You can look at geographical areas to a certain extent within some free social media analytics tools(e.g. Facebook Analytics) but they do not allow you the flexibility of zooming in and out of locations for deeper insights so you can report on those insights to the relevant people in those locations to inform your marketing strategy
TapClicks has a default mapping functionso zooming into data by location is easy.
Inability to Track Your Performance Against Your Goals
Most agencies and companies want to be able to track social media performanceagainst goals so that social media strategy can be adjusted, if needed.
For example, they don’t just want a report on the number of clicksin a campaign this month but may want to see howa campaign is doing relative to previous months and relative to the intended goal — in one graph.
The free or basic tools do not allow you to do this, unlike TapClicks which has a ‘Goals versus Pacing’feature.
Generating Polished PowerPoint or PDF Reports from the Data Is Really Time-Consuming
On top of all the inefficiencies with the analysis we discussed above, actually turning the data you’ve crunched into a polished PowerPoint report (or whichever formatyou want) to send to executives or clients is yet another drain on valuable time.
It’s also a tedious task to plot data every month, paste it into presentation slides, make sure things are sized, formatted, and cropped properly, so it looks good.
TapClicks is one of the only social media analytics toolsthat has a presentation builder in the analytics tool so you can automate generating weekly and monthly analytics reportsthat will always have the current social media datain each graphand slide.
In our experience, we’ve learned that some Account Managers at enterprise agencies are spending up to 27 hours per week doing these laborious tasks. This time is notspent building better campaigns or improving strategy.
The TapClicks software tool means you can analyze and report on all your social media campaignsfor all your clients or products with ease as everything is done in one place.
We’ll explain howbelow.
How TapClicks Automates Social Media Analysisand Reporting
TapClicks is designed for agencies and companies that are running multiple social media campaigns, often for dozens of brands or clients, who have to regularly report on campaign performanceto stakeholders (management teams, clients, etc.).
TapClicks was built with two things in mind: scalability and automation.
TapClicks overcomes the challenges we outlined above by allowing you to:
Pull Data from All Your Social Media Channels
As we mentioned above, it is extremely time consuming for agencies or in-house marketers to pull social media analytics data from allplatforms every month/week/quarter.
With TapClicks, you can connect to more than 250+ marketing-specific platforms (we call them ‘instant-on’ connectors) and start pulling your data from them immediately and automatically. These include all the leading social media platformssuch as:
And, if there’s a lesser-known influencer marketing or social media platformthat we don’t yet have an instant-on connector for, the TapClicks team can usually set this up for you, so that you can easily access that data, as well.
TapClicks also connects to Google Analytics and other marketing platforms.
Once you’re set up with the connectors for the social networksyou need, your data is automatically pulled into your TapClicks account daily (or at any frequency needed).
Data will always be up-to-date because the team at TapClicks manages the connectors and ensures that the API is always updated, making it one less thing for you to worry about.
It’s worth noting that when you first set up your connectors, you can pull in 12 months of historical data — which can immediately be incorporated into your analysis and reports.
Easily Customize and Combine Metricsfrom Different Social Media Platforms
As we explained above, combining similar metricsfrom different social media platformsis not easy if you’re pulling data manually from the native or basic tools.
With TapClicks, you can decide what you’re going to call a particular umbrella metricacross a variety of platforms and the TapClicks software will categorize it for you so you can view and compare the data together.
An example of this might be choosing ‘engagement’ as the umbrella term for different metricswithin different platforms. For example, a post-reaction on Facebook, a ‘view’ on YouTube, or a click-through on LinkedIn(see our screenshot below).
You can set up whichsocial media datayou want to be included in ‘engagement’ just once and these will be used for everything — dashboards, reports, campaigns, and clients. This is a massive time saver.
TapClicks Bonus: View Your Ad Creative Alongside Your Campaign Data
In addition to viewing all the metricsyou want for each social media campaign, you can also view your ad creative alongside the data it relates to.
For example, if you’ve run a Facebook ad campaign, you can view all the metricsfor that campaign depending on what widgets (different metrics) you’ve set up, and you can see the visual for the actual ad right next to those metrics(see below).
Seeing everything in one place helps tell a story and contextualize the data.
Set Up Customized Live Dashboards That Can Be Used across Hundreds of Clients or Campaigns
Above, we discussed how TapClicks can (1) automate pulling social media analytics data from multiple platforms and (2) automate doing calculations on that data to create new or combined metrics(total clickthrough rate, total engagement rate, etc.).
TapClicks goes further, however, and can also automate turning all of this data into visuals in a live, near real-time, or daily updated dashboard. Because the (1) pulling of data and (2) analysis and calculations on that data are automatic, the data on the dashboardsis also automatically updated.
Creating these dashboards is easy:We have templatesfor dashboards and individual graphs, charts, and visuals (what we call “widgets”).
By default, every TapClicks dashboard is a template, so you can set it up once and use it across tens or hundreds of different clients or campaigns. This is a marked difference from dashboards like Google Data Studio (GDS).
In Google Data Studio, if you have 50 clients, you’ll generally have 50 separate dashboards. If you want to make a change to how you report on something for all 50 clients, you have to make that change 50 separate times.
With TapClicks, you can just change the master dashboard that all 50 are using and the change is made to all 50 dashboards at once. TapClicks dashboards can also dynamically hide sectorsif there is no data for that particular graph, visual, or client.
Note: You can also make a change to just one dashboard, if you prefer.
TapClicks Bonus: Set up Alerts
TapClicks offers a really useful alert functionwhere you can get notified if any metrichits a set threshold.
In the example below, an alert has been set for when the cost per click in a particular Facebook Ads campaign is greater than $5.50.
You can set up as many alerts as you wish, allowing you to keep close tabs on your campaigns and quickly make any needed adjustments.
If you run a business with multiple locations, or if you have clients who have several locations, and you want to analyze social media campaignsat different levels, TapClicks can easily combine stats at local, regional, or national levels.
For example, if you were running social media campaignsfor a car dealership, you might want to look at social media spend for onespecific dealership. Or you may want to group together, say, three dealerships in a certain area (see below). Any of this can be done with TapClicks.
Likewise, you can view your performance data for the entire car dealership.
TapClicks has a default mapping functionwhich means you can report on social media campaignsfor an individual location right up to an overall company level as well as every other segment in between. You can home into whatever location you want to view data for by hovering over that area on a map — zooming in and out of cities, countries, or even globally!
Widgets can be configured so you can view the data as you wish (e.g CTR by month), shown below,and you can then view this by location where the data will update dynamically.
Click here to check out our post on Marketing Reporting for Multi-Location Businesses.
TapClicks Bonus: Goal versus Pacing Tool
In our experience, all our customers including enterprise agencies and large brands, want to be able to track their social media performancemetricsalongside their goals. So, we’ve developed a functionthat does that for you. With TapClicks, you can view your campaign performanceand costs against the goals you set out, shown below.
This means you can scrutinize the pace and KPIsof a campaign as it unfolds and make adjustments as necessary, rather than reacting to the results retroactively.
As with all the other functions, the data is dynamic, so you can view just one social media campaignfor one location for one client, right up to several campaigns for hundreds of clients, and every segment in between.
Easily Create and Schedule Reports
As well as being able to view your data in your live dashboard whenever you want, TapClicks offers a reporting toolcalled ReportStudio, which is the equivalent of having a PowerPoint presentation that is connected to all of your social media stats and thus can automatically keep slides updated with the latest data.
Combined with the automatic pulling in and analyzing of data, this means you can build weekly or monthly analytics reportsof your social media campaigndata once, and schedule it to go out weekly, monthly, or whenever you want. All stats, graphs, charts, and visuals will automatically be updated with the latest data for that month.
You can schedule these reports to be emailed as attachments at whatever frequency you want so the entire reporting process can be automated.
You can set up permissions so that only the people you want seeing the reports have access to them, and you can customize what they see, too. For example, if you don’t want them to see your mark-up costs, the widget for this can be customized so that this is not viewable from their perspective.
Other Tools That Help You Analyze and Report on Your Social Media Campaigns
Sprout Socialis a social media managementand monitoring toolthat not only analyzes your social media campaigns(Facebook, Twitter, Instagram, Pinterest, and LinkedIn)but also offers what it calls ‘advanced listening’ features. These provide insight into audience demographics, industry influences,and consumer sentiment.
It offers templatedand customizable reporting options as well as access to data on your internal team’s performance as well as competitor analysis.
HubSpotoffers a comprehensive social media analytics toolwithin its full marketing platform.
As it also offers sales, customer service, and CRM software, you can combine your social media analytics with your entire customer journey.
With HubSpot, you can publish social media content,such as blogs and videos, allowing you to use the same platform to createyour social media campaignsandmonitor them.
Quintlyis a social media analytics toolthat allows you to pull data from major social media accountsand track performance across hundreds of profiles. It has flexible dashboards which analyze your performance and also allow you to gain insights into your competitors.
Quinty integrates with 350+ metricsand allows you to export data in several formatsincluding CSV, PDF, and PowerPoint.
Tools that Help you Analyze the Social Media Landscape
Followerwonkis asocial analyticstoolspecifically for Twitter. It gives you details of your Twitter followers and allows you to search Twitter bios, tweets, compare users, analyze data, and track and sort followers.
It allows you to compare Twitter accounts so you can find new overlaps and target influencers. You can also analyze your followers by location, bio, and who they follow to help inform your social media strategy.
Iconosquareis an analytics platformthathelps you track and report on performance for the main social media channelsincluding Facebook, Instagram, Twitter, and LinkedIn.
There is a competitor tracking feature which means you can compare and benchmarkyour performance with other brands, and agencies can manage several accounts from a single dashboard.
With Iconosquare, you can publish social media contentautomatically. Plus, it can monitor metricssuch as the best time to post along with your performance against that of your competitors.
Keyholeis a social media tracking tool that allows you to track and monitor hashtags, brand mentions, competitor activity, influencers, events, and campaigns.
It does this for all of the main social media channelsand can provide you with reports detailing audience insights— based on its social listeningand brand monitoring features.
Easily Scale Your Social Media Metricswith TapClicks
We’ve discussed the challenges of analyzing and reporting on your social media campaignsif you have hundreds of digital marketingclients and/or campaigns. Using native or basic tools may be all you need for a handful of clients or social media campaignsbut these will quickly become hugely restrictive if you need to scale.
Having TapClicks do all this for you automatically and seamlessly will free up a significant amount of your team’s time. This means your account managers will be able to do what you want them to do: Drive your marketing campaignsforward and make strategic decisions to improve your ROI.
Want to see how easy it is to use the TapClicks analytics tool for all your social media campaignsand clients? Try our free 14-day trial.
Seven Layers of Social Media Analytics: Mining Business Insights from Social Media Text, Actions, Networks, Hyperlinks, Apps, Search Engine, and Location Data by Gohar F.Which social media management tool has the best analytics? ›
- Sprout Social.
- Zoho Social.
- Brandwatch Consumer Intelligence.
Social media analytics tools help you create performance reports to share with your team, stakeholders, and boss — to figure out what's working and what's not. They should also provide the data you need to assess your social media marketing strategy on both macro and micro levels.What is the most effective social media tool? ›
- Best Overall: Sprout Social.
- Best for Analytics: Hootsuite.
- Best All-in-One Tool: Zoho.
- Best for Automation: MeetEdgar.
- Best for Large Team Collaboration: Loomly.
- Best Integration: Sendible.
- Best Budget Option: Buffer.
- Best for Small Teams: SocialPilot.
Not only is this inefficient, but it can also harm your public image as your social media accounts publish ineffective posts. Instead, consider focusing on the “Big Four” of social media, which includes Facebook, Twitter, Google+, and Pinterest.What are the 5 types of data analytics? ›
5 Types of analytics: Prescriptive, Predictive, Diagnostic, Descriptive and Cognitive Analytics - WeirdGeek | Data analytics, Data analysis tools, Data science.What are the different types of social media tools are there? ›
Generally, there are three kinds of social media tools. Listening platforms, publishing platforms, and competitive analysis platforms. Separately, each tool tackles social media from a different angle. Together, they can help your brand achieve all your social media and business goals.What are the 4 main types of data analytics? ›
- Descriptive Analytics. Descriptive analytics is the simplest type of analytics and the foundation the other types are built on. ...
- Diagnostic Analytics. Diagnostic analytics addresses the next logical question, “Why did this happen?” ...
- Predictive Analytics. ...
- Prescriptive Analytics.
Excel is, of course, the most widely used Data analytics software in the world. Whether you are an expert in R or Tableau, you will still use Excel for the grunt work. Non-analytics professionals will usually not have access to tools like SAS or R on their systems.What is 7 functional blocks of social media? ›
The seven functional blocks of social media. Kietzmann, Hermkens, McCarthy, and Silvestre (2011) developed a honeycomb framework that identifies seven functional building blocks of SM: identity, conversations, sharing, presence, relationships, reputation and groups.
Understanding the functional building blocks of social media", researchers provide a framework that defines social media, which includes seven functional social media building blocks: identity, conversations, sharing, presence, relationships, reputation, and groups.What are the types of media give examples Class 7? ›
Answer: Radio, television, newspapers, the Internet, and several other forms of communication are collectively known as media.What are the 13 types of social media? ›
- Social Networks. The primary goal of social networks is to help you connect with people, build communities and groups, share ideas, interests, and information. ...
- Messaging Apps. ...
- Photo & Media Sharing Apps. ...
- Blogging & Publishing Networks. ...
- Interactive Apps. ...
- Discussion Forums. ...
- Bookmarking & Content Curation. ...
- Review Networks.
- User experience. You're likely to be using this tool regularly, maybe even daily. ...
- Analytics & reporting. ...
- Team collaboration tools. ...
- Customer support. ...
- Training. ...
- Security. ...
- Integrations. ...
- Educate your audience. ...
- Choose stories > promotion. ...
- Produce diversified content types. ...
- Try micro-influencer marketing. ...
- Capitalize on customer loyalty. ...
- Use virtual and augmented reality. ...
- Embrace video and live streaming. ...
- Leverage privacy and exclusivity.
- Number of Social Media Followers. Number of social media followers is one of the many metrics that some marketers tend to dismiss as a vanity metric. ...
- Impressions and Reach. ...
- Engagement. ...
- Volume and Sentiment. ...
- Top Influencers. ...
- Response Rate and Time. ...
- Top Engaging Social Channels. ...
Social media scheduling tool
Track the total number of followers. Discover different engagement metrics, including Facebook engagement metrics. Measure the click-through rate of your social posts. Track social traffic.
Successful, sustainable social media marketing plans are built upon the same foundations as other successful, sustainable plans: Why, Who, Where, When and What.What are the 6 types of social media? ›
What Are the 6 Types of Social Media? The six types of social media, though this can be broken down in many ways, include social networking, bookmarking, social news, media sharing, microblogging, and online forum sites.What are the five types of social media Metrics? ›
The most common and often important metrics to pay attention to are engagement, impressions and reach, share of voice, referrals and conversions and response rate and time.
The Swedish social networking website LunarStorm, originally called Stajlplejs, is launched in 1996. The site, founded by Rickard Eriksson, was renamed LunarStorm in 2000 and has been described as "the world's first social media on the Internet" by the founder.How do I choose an analytics tool? ›
- Business Objectives. Like any other IT investment, your analytics platform should support both your existing and future business requirements. ...
- Pricing. ...
- User Interface and Visualization. ...
- Advanced Analytics. ...
- Integration. ...
- Mobility. ...
- Agility and Scalability. ...
- Multiple Sources Of Data.
Descriptive, predictive and prescriptive analytics.What are the 5 A's of big data? ›
5 A's to Big Data Success (Agility, Automation, Accessible, Accuracy, Adoption)What are the 4 steps of data analytics? ›
- Descriptive analytics.
- Diagnostic analytics.
- Predictive analytics.
- Prescriptive analytics.
There are generally four characteristics that must be part of a dataset to qualify it as big data—volume, velocity, variety and veracity. Value is a fifth characteristic that is also important for big data to be useful to an organization. Our world has become datafied.What are the 7 analytical methods? ›
- Regression analysis.
- Monte Carlo simulation.
- Factor analysis.
- Cohort analysis.
- Cluster analysis.
- Time series analysis.
- Sentiment analysis.
The two primary methods for data analysis are qualitative data analysis techniques and quantitative data analysis techniques.What are the 5 Vs of big data What are the types of analytics explain in detail? ›
The 5 V's of big data (velocity, volume, value, variety and veracity) are the five main and innate characteristics of big data. Knowing the 5 V's allows data scientists to derive more value from their data while also allowing the scientists' organization to become more customer-centric.
The key trends in today's fast-paced market are Data Science, Big Data Analytics, and Artificial Intelligence. The Data analytics industry is expanding rapidly as more companies adopt data-driven models to streamline their business processes.How many types of analytics are there? ›
What are the four types of analytics? The four types of data analytics are- Descriptive, Diagnostic, Predictive, and Prescriptive.What are the layers in data analytics framework? ›
These layers are: Data Sources, Integration Layer, Processing Layer, Storage Layer, Analytics Layer, Visualization Layer, Security, and Data Governance (Figure 1).What is analytics layer? ›
Analytics Modeling layer is a key element in data analytics required to understand the business data, make accurate data-based predictions, and to extract valuable insights for making correct business decisions.What are the different data layers? ›
- Data sources layer. This is where the data is arrives at your organization. ...
- Data storage layer. This is where your Big Data lives, once it is gathered from your sources. ...
- Data processing/ analysis layer. ...
- Data output layer.
Social media analytics is the process of collecting data from social media networks and gaining insights in order to improve the performance of social media campaigns. Social media analytics tools perform these analysis with the use of technologies such as data mining, data analytics, and big data.What are the 7 layers of it? ›
- Physical Layer.
- Data Link Layer. ...
- Network Layer. ...
- Transport Layer. ...
- Session Layer. ...
- Presentation Layer. The presentation layer prepares data for the application layer. ...
- Application Layer. The application layer is used by end-user software such as web browsers and email clients. ...
Data analytics involves mainly six important phases that are carried out in a cycle - Data discovery, Data preparation, Planning of data models, the building of data models, communication of results, and operationalization.What are the 5 steps in data analytics? ›
- STEP 1: DEFINE QUESTIONS & GOALS.
- STEP 2: COLLECT DATA.
- STEP 3: DATA WRANGLING.
- STEP 4: DETERMINE ANALYSIS.
- STEP 5: INTERPRET RESULTS.
Descriptive, predictive and prescriptive analytics.
Most modern computer languages recognize five basic categories of data types: Integral, Floating Point, Character, Character String, and composite types, with various specific subtypes defined within each broad category.What are the 5 categories of data? ›
- Public data. Public data is important information, though often available material that's freely accessible for people to read, research, review and store. ...
- Private data. ...
- Internal data. ...
- Confidential data. ...
- Restricted data.
The different layers of the data platform architecture that we are going to discuss in this article include the Data ingestion layer, Data storage layer, Data processing layer and Analysis, User interface layer, and Data Pipeline layer.What are the most important analytics for social media? ›
The most common and often important metrics to pay attention to are engagement, impressions and reach, share of voice, referrals and conversions and response rate and time. These combined will give you a 360º view of your social media performance.How do you use social media analytics tools? ›
Jump to section:
Step 1: Access Social Media Analytics. Step 2: Discover Information About Your Followers. Step 3: Set Goals to Know What Social Media Metrics to Measure. Step 4: Use Tools to Help Analyze and Measure Your Social Data.